I'm setting up my Canvia for the first time

Select from the below for instructions on how to set up your Canvia for the first time.

1. Remove your Canvia from the packaging. The power cable, hinge, screws and adapter (depending on region) will be in a smaller box.

2. Connect the power cable at the back and plug the Canvia device into a mains socket.

3. You will first see a splash screen with the Canvia logo.

4. After a few moments, an artwork will appear and you'll see this message in the top right of the screen. This indicates that Canvia is in AP mode.

 

At any point during the setup process, if you have to reset and come back to this state then

"You can press 3 times (or more) within 5 sec a square black press button on white base (hidden inside the hole) that is just by the side of very visible black button. You will need the front tip of a pen to press this hidden white press-button."

 

5. You are now ready to register your device. Download the Canvia app via the Play Store (for Android) or App Store (iOS) - search for "Canvia" or "Canvia Experience"

 
Android

1. Make sure your smartphone is already connected to the Wi-Fi network you'd like to use with Canvia. 

Open the Canvia app and select 'Sign up'. Enter a First Name, Last Name, Email address and account password and select 'Continue'

2. On the Scan Devices screen, select 'Canvia-AP-...'

On the next screen, select your WiFi network, enter the password and select 'Continue'

Note: if the network cannot be found or you experience some other error at this stage, please check network name/password or you have turned off 'Mobile data' on your smartphone under settings and then try again

3. After WiFi network connection, you may get a prompt for the latest firmware update; please press "UPDATE" and let Canvia update the firmware. Wait for the firmware update and device discovery process to complete (this could take several minutes).

4. On the following Register Device screen, enter a name for your device and select 'REGISTER'

5. Once registered, you'll see the final message of "Device Registered"; press "OK" and you will see app's home screen with Featured, Personal and Favourite Playlists. You can test the Canvia display using artworks in the Featured playlist. You'll need to add some Favourite/Personal playlists to your account via the Members site.

 
iOS

1. Make sure your smartphone is already connected to the Wi-Fi network you'd like to use with Canvia. Please also disable 'Mobile data' on your smartphone during device registration (this can be re-enabled once registration is complete) 

Open the Canvia app and select 'Sign up'. Enter a First Name, Last Name, Email address and account password and select 'Continue'

2. From the app menu, select 'Device Setup'.

Click on the 'Settings' button on the next screen to open the Settings of your smartphone

Go to your smartphone's WiFi settings, find your Canvia device under Networks (listed as 'Canvia-AP-...') and select this

3. Return to the app by dressing 'Back' or the return arrow in the top left corner of your smartphone's Settings screen. Then select 'Continue'

Note: on some iOS smartphones, after entering the WiFi network/password in the app two error messages might appear even though connection is successful: 'Unable to join the network...' and 'Internal server error'. In both instances, please select OK and continue to the next step.

4. Enter the name and password of the WiFi network you want to use with Canvia and select 'Continue'. In the following pop-up box select 'Join' to confirm the network connection

5. After WiFi network connection, you may get a prompt for the latest firmware update; please press "OK" and let Canvia update the firmware. Wait for the firmware update and device discovery process to complete (this could take several minutes).

6. On the following Register Device screen, enter a name for your device and select 'OK'.

7. Once registered, you'll see the final message of "Device Registered"; press "OK" and you will see app's home screen with Featured, Personal and Favourite Playlists. You can test the Canvia display using artworks in the Featured playlist. You'll need to add some playlists to your account via the Canvia web controller.

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