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© 2019 Palacio Inc.

SETUP & SUPPORT
 

I'm setting up my Canvia for the first time

1. Remove your Canvia from the packaging. The power cable, hinge, screws and adapter (depending on region) will be in a smaller box.

2. Connect the power cable at the back and plug the Canvia device into a mains socket.

3. You will first see a splash screen with the Canvia logo.

4. After a few moments, an artwork will appear and you'll see this message in the top right of the screen. This indicates that Canvia is in AP mode.

 

At any point during the setup process, if you have to reset and come back to this state then

"You can press 3 times(or more) within 5sec a square black press button on white base (hidden inside the hole) that is just by the side of very visible black button. You will need the front tip of a pen to press this hidden white press-button."

 

5. You are now ready to register your device. Download the Canvia app via the Play Store (for Android) or App Store (iOS) - search for "Canvia" or "Canvia Experience"

Android
 

1. Make sure your smartphone is already connected to the Wi-Fi network you'd like to use with Canvia. Please also disable 'Mobile data' on your smartphone during device registration (this can be re-enabled once registration is complete) 

Open the Canvia app and select 'Sign up'. Enter a First Name, Last Name, Email address and account password and select 'Continue'

2. On the Scan Devices screen, select 'Canvia-AP-...'

On the next screen, select your WiFi network, enter the password and select 'Continue'

Note: if the network cannot be found or you experience some other error at this stage, please check that you have turned off 'Mobile data' on your smartphone and then try again

3. Wait for the device discovery process to complete (this could take several minutes). On the following Register Device screen, enter a name for your device and select 'Register'

4. Once registered, you'll see the app's home screen with Personal and Favourite Playlists. You'll need to add some playlists to your account via the Members site.

 
iOS

Note: for some smartphones running iOS v13, you might need to enable the 'Light' option in Settings > Display & Brightness for the Canvia app text to be visible

1. Make sure your smartphone is already connected to the Wi-Fi network you'd like to use with Canvia. Please also disable 'Mobile data' on your smartphone during device registration (this can be re-enabled once registration is complete) 

Open the Canvia app and select 'Sign up'. Enter a First Name, Last Name, Email address and account password and select 'Continue'

3. Return to the app by dressing 'Back' or the return arrow in the top left corner of your smartphone's Settings screen. Then select 'Continue'

Note: on some iOS smartphones, after entering the WiFi network/password in the app two error messages might appear even though connection is successful: 'Unable to join the network...' and 'Internal server error'. In both instances, please select OK and continue to the next step.

5. Wait for the Device Registration popup to appear in-app (this might take several minutes). Enter a name for your device and select 'OK'

2. From the app menu, select 'Device Setup'.

Click on the 'Settings' button on the next screen to open the Settings of your smartphone

Go to your smartphone's WiFi settings, find your Canvia device under Networks (listed as 'Canvia-AP-...') and select this

4. Enter the name and password of the WiFi network you want to use with Canvia and select 'Continue'. In the following pop-up box to confirm the network connection, select 'Join'.

6. Once registered, you'll see the app's home screen with Personal and Favourite Playlists. You'll need to add some playlists to your account via the Canvia web controller.

 

I have a question about my order

Please reach out to support@canvia.art if you have a question about your order.

Please note that some Canvia features might change over time and we will be updating setup instructions and tutorials accordingly.

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