SETUP & SUPPORT
Please read the "Overview" section below or select from the following help options.
Note: If it takes more than 15-20 mins in the setup or registration process using mobile app, please connect with support@canvia.art for immediate help.
Overview
The Canvia device and platform has two functions:
1. Explore, search for and organize artworks for display
2. Display artworks on your device using the mobile app, web controller or desktop app, and manage Canvia's display settings
Explore, search and organise your collection
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You can explore Canvia's library, search for specific artworks & artists, and organise your collection for display via your Canvia web account. (Go to Show me how to use my Canvia web account for more details).
Playlists and artworks can be organised in the following ways:
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As a 'Queue': this allows you to create a queue of artworks to be streamed to your Canvia device, at specific intervals
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As 'Favorite & Personal Playlists': you can add your preferred artworks to these playlists; you can then access the playlists via the Canvia app and control what is displayed
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Note: currently, you cannot explore or add playlists/artworks via mobile app - we will be adding this functionality in future.
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Display artworks on your device using the mobile app, web controller or desktop app, and manage Canvia's display settings
Selected playlists or artworks under Queue can be controlled via the web controller.
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Selected playlists/artworks under my collection (Favorite or Personal playlists) can be displayed via the mobile app.
Display settings can be changed via both web controller or mobile app.
I have a question about my order
Please reach out to if you have a question about your order.
Please note that some Canvia features might change over time and we will be updating setup instructions and tutorials accordingly.