Frequently asked questions
Please search the below FAQs for quick and easy answers! You can search the topic using relevant keywords(Ctrl + F). If you're unable to answer your question here, you can reach out to .
About Canvia
What is ArtSense technology?
ArtSense is the cutting-edge, proprietary technology that makes Canvia look so realistic!
How does Canvia differ from Meural?
How does Canvia differ from digital photo frames?
How have you approached the security and privacy of your users and artists?
Protecting the security and privacy of our users and contributing artists is a foremost priority for the Canvia team.
What can I upload to Canvia?
You can upload any digital photo or image to Canvia via the Canvia mobile app or your web account (https://my.canvia.art/).
How is Canvia powered?
Canvia is powered with a wired connection to a power outlet.
How can I hide Canvia's cord or wire?
We have designed Canvia's wire to be discreet and blend in with white and pale walls.
Should I turn off Canvia at nighttime?
There is no need to turn Canvia off as it will automatically reduce the brightness of its display as conditions darken.
How can I schedule sleep and awake ?
User can schedule sleep and awake mode from the Canvia web interface(https://my.canvia.art/). Click on half-moon icon at the bottom of the Canvia member website(https://my.canvia.art/) and one can schedule sleep and awake schedule for the specific days or on periodic basis.
How can I set my time zone?
To set your time zone, go to your web account (https://my.canvia.art/) and select the Settings icon from the Canvia player at the bottom of the page.
Can I display suprise artwork or photograph?
Goto Canvia member web interface(https://my.canvia.art/) and click on half-moon icon at the bottom. You will see "InspireMe" Schedule option, selecting this option at the scheudled time will enable a randomly selected surprise artwork.
How to delete personal playlist? or edit the personal playlist name?
Can I delete or flush the queue ? then how?
Goto Canvia member web interface(https://my.canvia.art/) and click on the queue icon as shown in the image below. At the top on the queue list, you will see the option to delete the entire queue.
Can I delete one or few images from the queue?
Yes, you can delete any image from the queue as shown in the image below on Canvia member website(https://my.canvia.art/)
How can I upload my personal art or image or photograph on Canvia?
Goto Canvia member web interface(https://my.canvia.art/) and click on "My collection" tab. At the bottom of "My collection" tab, you will find "New upload" option as shown below. Once you click on "New upload" you will see the option to upload the image and add description of the image.
How can I play my personal uploads on Canvia?
There are two ways you can display personal uploads on Canvia.
How do you deal with aspect ratio mismatches on Canvia's screen?
Not all artworks are in Canvia's 16:9 (or 9:16) aspect ratio and so might appear with vertical or horizontal black bars.
Can I change the orientation to both horizontal (landscape) or vertical (portrait) positions?
You can hang both in horizontal and vertical mode using
Can I use a different power adapter befitting my requirements?
Yes, you can use other power adpaters. Just make sure you meet the power adapter spec requirements- 110-220V[2A/3A]
Can I use Swivel or Vesa mount to change the orientation from landscape to portrait and vice versa? Does Canvia offer swivel?
No, we dont offer swivel. However, Canvia supports vesa mount-you can user any standard Vesa mount(75mm or 100mm). There is a 12mm cutout in the back to reduce the wall gap for any vesa mount.
How I do I find premium content or premium artworks?
Goto->https://my.canvia.art/
Can I add text description to personal uploads like other artworks shown on Canvia?
Yes, you can add description to the personal uploads.
Should I change the WiFi settings before changing home wifi network or adding extender?
Yes, please change Canvia wifi settings to "Access point" mode before changing wifi network or adding wifi extender to your home/office network. You can change Canvia to "Access point" mode through either
Can I take Canvia outside for demo or exhibition or move to other house or office? what should I do when I take Canvia out of my house or office?
Yes, You can take Canvia out for demo or art exhibition etc. Before taking Canvia out, change Canvia wifi settings to "Access point" mode. Once you reach to new destination, you need to connect to new local wifi network using device setup.
How do I clean Canvia device? How to remove dust on Canvia device?
You can use any soft clothes with mild cleaning agent or alcohal content to clean Canvia device or remove dust. Any cleaning agent that you can use for cleaning Laptop or TV should work fine.
Can I upload multiple personal images in a single effort? Is there a way to avoid one by one image upload on the Canvia device?
Yes, you can upload multiple images in a single effort on the Canvia device using website(my.canvia.art) or desktop app. You can download current(v15) desktop app and tutorial on the setup website( https://www.canvia.art/desktop-setup-app). Please connect with support@canvia.art so that they can give you access to the latest(v18) Canvia desktop app.
What is 401 error? And how to overcome this error?
401 error occurs in mobile app when token is expired. To refresh token, log out and log back in the mobile app ( while being connected to home/office WiFi) and this 401 error should go away. In recent mobile app releases, this error may be fixed. Get in touch with support@canvia.art if you continue to face this issue.
WiFi Issues or "No Canvia device found in your network" issue, what should I do?
Can you suggest Swivel mount ot Vesa mounts for Canvia for rotation or orientation change?
No, we dont offer swivel. However, Canvia supports vesa mount-you can user any standard Vesa mount(75mm or 100mm). There is a 12mm cutout in the back to reduce the wall gap for any vesa mount.
Can Canvia be installed on dry wall without wood stud?
Weight of Canvia device is just 11.7Lb. so, it should be fine on the dry wall. To make sure and add more strength, you can use anchors.
Can you suggest installation instructions or online video for Canvia ?
How can I change name of the device after initial registration?
Where is my uploaded image from mobile app? I dont find my image. Can I delete this image?
Any image uploaded from mobile phone to Canvia device is stored inside the Canvia device. It can be seen on the queue. Personal imges uploaded on Canvia do not go to cloud so you will see only image name in the queue list. You can delete this image from the queue, if you no longer want it to display.
What is device registration ? And how do I know my device is registered? Is device registration same as creating account on your website or mobile app?
Device registration is not same as creating account on the mobile phone or website. When device is registered, your name and email are securely associated with your device. You can enjoy all features only after registration. You will know you are registered, if you go to my.canvia.art and see your device connected or able to play images in real time.
Can someone steal my Canvia and use it?
No, even if someone steals your device it is not possible to use Canvia device as device is associated with your name and email. New user needs to ask us to delete existing registration only then it can be assigned to a new user.
Can I remotely upload and change Canvia images?
Yes, you can upload images in your account on my.canvia.art and also remotely change artworks using play/next/previous commands.
Can I give Canvia as gift after registration? Will my friend and family be able to use it?
If you are planning to give Canvia to a new person( Any friend and family) then let us know. We will verify your registration/identity and then delete it, so a new user can register and use Canvia device.
I dont see queue or I dont see Canvia queue play menu at the bottom of the website?
1. If you are not getting Canvia queue play menu, check top right hand side-> Left side of your name, there should be one small icon called "Playing now". If you click on this icon, you should see Canvia queue play menu.
I see offline status on the Canvia web queue play menu, what can I do?
Troubleshooting
My Canvia is stuck on a single image - what should I do?
If you have more than one queued item, check if playback has been paused: go to your Canvia web account (https://my.canvia.art), look to the bottom of the screen and in the web controller you might see a 'paused' symbol. Click this to 'play' and revert to playing back all items in the queue.
What should I do if I see this error message on-screen: "Token expired or server error...please re-register"?
Try logging out and loggin back in the Canvia mobile app while you are connected to the same wifi network. This should refresh your authentication token and re-enable access.
I need to change the Wi-Fi network used by Canvia
Before you can change the registered Wi-Fi network, you must first revert Canvia to 'AP mode'. You can do this (i)via the Canvia app (while still connected to the original Wi-Fi network) or (ii) by directly on the Canvia device.
How can I overcome 401 error on mobile app?
401 error occurs in mobile app when token is expired. To refresh token, log out and log back in the mobile app ( while being connected to home/office WiFi) and this 401 error should go away. In recent mobile app releases, this error may be fixed. Get in touch with support@canvia.art if you continue to face this issue.
WiFi issues or "No Canvia device found in your network" issue , what to do?
I see blank or black screen , what to do?
Check Following Steps