Frequently asked questions

Please search the below FAQs for quick and easy answers! If you're unable to answer your question here, you can reach out to support@canvia.art.

About Canvia

What is ArtSense technology?


ArtSense is the cutting-edge, proprietary technology that makes Canvia look so realistic! ArtSense allows your Canvia device to make real-time dynamic adjustments to its display based on current visual conditions and so maintrain a realistic painting or print appearance. This works not only in 'favorable' conditions (e.g. midday, consistent overhead lighting) but also in more extreme scenarios (e.g. dawn and dusk, inconsistent light sources and positions, etc.).




How does Canvia differ from Meural?


Canvia differs from Meural in many ways: 1) Realism: Canvia is set apart by its unique ArtSense technology, which uses proprietary technology to adapt the display of images based on real-time visual conditions. This ensures a realistic painting or print appearance whatever the environment! 2) Interactivity: as well as caption overlays, you can zoom and reposition any image to reveal exquisite details. We also don't remove any part of our library artworks in order to fit to Canvia's aspect ratio - by zooming/repositioning, you can reveal all areas of a work and choose exactly what to display. 3) Our library contains exclusive content from internationally renowned and emerging contemporary artists, which can't be found on Meural or any other digital art frame.




How does Canvia differ from digital photo frames?


Digital photo frames are designed solely for displaying digital photographs, whereas Canvia’s focus is on enhancing the experience of all types of physical art (including photographic prints) by preserving details such as texture, color, contrast and even brushstrokes. As such, displaying paintings on a digital photo frame will not achieve the amazing realism of Canvia - and potentially even adversely affect the appearance and remove details through oversaturation, excessive backlighting, etc.




How have you approached the security and privacy of your users and artists?


Protecting the security and privacy of our users and contributing artists is a foremost priority for the Canvia team. The Canvia device, app, cloud and web accounts are all part of a secure and closed system. This is both to protect user data and the IP of the artists in our library (e.g. at no point will users be able to download a digital copy of an artwork to potentially print out or otherwise misuse). Canvia also uses high security methods such as token-based authentication and communication between the device, app, web accounts, etc. Images uploaded by users via the app are only stored locally on the device and so cannot be accessed by anyone else; Canvia's 16GB storage allows for up to 10,000 images. Canvia does use sensor technology to read information about the surrounding environment, but no images, video, audio or otherwise human-readable or identifiable data will be used or stored. User preference data for artworks (e.g. based on their selections or inferred from ambient data) will only be used within the secure and closed Canvia system.




What can I upload to Canvia?


You can upload any digital photo or image to Canvia via the Canvia mobile app or your web account (https://my.canvia.art/).




How is Canvia powered?


Canvia is powered with a wired connection to a power outlet. The wire is 10 ft long and includes a power adapter that operates with an input of 100-240V; the average power consumption for the frame is 25W.




How can I hide Canvia's cord or wire?


We have designed Canvia's wire to be discreet and blend in with white and pale walls. If you would like to further conceal the wire, there are a number of options: 1) Hang Canvia directly in front of an inset power outlet. If you are looking for smaller size power adapter, you can consider some options such as: https://www.amazon.com/gp/product/B073CQCGM2/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1 2) Use a flat or ghost wire, which can be painted over to match your wall color One example ghost wire solution is from Sewell Direct: https://sewelldirect.com/products/ghost-wire-2-0-super-flat-adhesive-wire-16-awg-2-conductor-white 3) Use any standard cord cover or protector, as you would for hiding speaker or computer wires. These wires can be purchased from stores such as Lowes or Home Depot - see an example below:




Should I turn off Canvia at nighttime?


There is no need to turn Canvia off as it will automatically reduce the brightness of its display as conditions darken. If you would however like to turn your Canvia off, you can do so via the Canvia app by selecting Settings from the main menu > Sleep/Awake, or via your web account via the Settings pop access from the player bar at the bottom of the page. You can also schedule your Canvia to turn off ('sleep') and on ('wake up') via your web account (https://my.canvia.art/). On the player bar at the bottom of the page, select the moon icon. Here you can add sleep and wake up events for specific days or on a regular basis. Note: it is necessary to set the right timezone for scheduling to work. You can set your time zone via the Settings icon in the player bar on your web account.




How can I schedule sleep and awake ?


User can schedule sleep and awake mode from the Canvia web interface(https://my.canvia.art/). Click on half-moon icon at the bottom of the Canvia member website(https://my.canvia.art/) and one can schedule sleep and awake schedule for the specific days or on periodic basis. Remember it is necessary to set the right timezone for scheduling to work in the correct manner. Users need to click settings icon on Canvia member web interface(https://my.canvia.art/) and you will see the option to select the right timezone.




How can I set my time zone?


To set your time zone, go to your web account (https://my.canvia.art/) and select the Settings icon from the Canvia player at the bottom of the page. On the Settings page, select your time zone from the drop down and then click 'Save'. Note: you will need to set the correct time zone in order for scheduling to work as expected.




Can I display suprise artwork or photograph?


Goto Canvia member web interface(https://my.canvia.art/) and click on half-moon icon at the bottom. You will see "InspireMe" Schedule option, selecting this option at the scheudled time will enable a randomly selected surprise artwork. Remember it is necessary to set the right timezone for scheduling to work in the correct manner. Users need to click settings icon on Canvia member web interface(https://my.canvia.art/) and you will see the option to select the right timezone.




How to delete personal playlist? or edit the personal playlist name?


As shown in the picture below, after you click on the specific personal playlist on the Canvia member website(https://my.canvia.art/) , you will see 3 dots by the side of the playlist name. Once you click on the 3 dots- you will see the option to delete that playlist, or edit the name of the playlist.




Can I delete or flush the queue ? then how?


Goto Canvia member web interface(https://my.canvia.art/) and click on the queue icon as shown in the image below. At the top on the queue list, you will see the option to delete the entire queue.




Can I delete one or few images from the queue?


Yes, you can delete any image from the queue as shown in the image below on Canvia member website(https://my.canvia.art/)




How can I upload my personal art or image or photograph on Canvia?


Goto Canvia member web interface(https://my.canvia.art/) and click on "My collection" tab. At the bottom of "My collection" tab, you will find "New upload" option as shown below. Once you click on "New upload" you will see the option to upload the image and add description of the image.




How can I play my personal uploads on Canvia?


There are two ways you can display personal uploads on Canvia. 1. Through Queue: You can directly "play" or "add to queue" this uploaded image as shown in the image below. 2. Add to playlist: You can add this image to the playlist and then either play the entire playlist through queue or mobile app(Add to collections).




How do you deal with aspect ratio mismatches on Canvia's screen?


Not all artworks are in Canvia's 16:9 (or 9:16) aspect ratio and so might appear with vertical or horizontal black bars. There are two methods for managing artworks with a different aspect ratio: Mobile app: 1. From the app's main menu, go to Settings > Display mode > and select "Normal" With this mode enabled, select an artwork from a playlist. You'll see a magnifying glass icon on the bottom right - click it once to enable zoom and repositioning. You can now resize and reposition the artwork to remove any black bars. Once happy with the new zoom and position, click on the icon again to lock the artwork in place. When you come back to this artwork, it will look the same as you left it. In this way, you can control exactly how you want your favorite artworks to display. 2. From the app's main menu, go to Settings > Display mode > and select "Pan and scan". With this mode enabled, artworks are automatically scaled up to 'fit' Canvia's display, i.e. remove any black bars. Note that in this mode the zoom/reposition feature will not work Your Canvia web account: Log into your account on my.canvia.art . In the player bar, select Settings > Display mode > "Pan and scan". This works as per the mobile app and will automatically scale up all artworks to 'fit' Canvia's display.




Can I change the orientation to both horizontal (landscape) or vertical (portrait) positions?


You can hang both in horizontal and vertical mode using (i) Two hanging slots on the back side of the Canvia frame and metal hinge(supplied with the Canvia package) or (ii) You can use standard Vesa mount for rotation to both modes. Under settings, you can change to vertical or horizontal mode depending on the artworks orientation. Note: Best practice is to chose all artworks of one orientation (in the queue) at one place so you dont have to change the Canvia orientaion very often.




Can I use a different power adapter befitting my requirements?


Yes, you can use other power adpaters. Just make sure you meet the power adapter spec requirements- 110-220V[2A/3A] you are looking for smaller size power adapter, you can consider some options such as https://www.amazon.com/gp/product/B073CQCGM2/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1




Can I use Swivel or Vesa mount to change the orientation from landscape to portrait and vice versa? Does Canvia offer swivel?


No, we dont offer swivel. However, Canvia supports vesa mount-you can user any standard Vesa mount(75mm or 100mm). There is a 12mm cutout in the back to reduce the wall gap for any vesa mount.




How I do I find premium content or premium artworks?


Goto->https://my.canvia.art/ On "Browse" page, scroll down and click on "All Artworks" As shown in the screenshot below, you can select premium content filter on this page to see all premium content.




Can I add text description to personal uploads like other artworks shown on Canvia?


Yes, you can add description to the personal uploads. Goto-> https://my.canvia.art/ Goto->"My Collection" page and scroll down to "NEW UPLOAD". When you click on "NEW UPLOAD", you will see option to upload the image, add the genre, and write the appropriate description of the uploaded image. Please see the screenshot below.




Should I change the WiFi settings before changing home wifi network or adding extender?


Yes, please change Canvia wifi settings to "Access point" mode before changing wifi network or adding wifi extender to your home/office network. You can change Canvia to "Access point" mode through either (i) Mobile phone[ click "set AP" under settings] or (ii) Check the reset mechanism on Canvia device[click three times (within five seconds) the small square black press button hidden under a hole in the small cutout at the back of the Canvia device].




Can I take Canvia outside for demo or exhibition or move to other house or office? what should I do when I take Canvia out of my house or office?


Yes, You can take Canvia out for demo or art exhibition etc. Before taking Canvia out, change Canvia wifi settings to "Access point" mode. Once you reach to new destination, you need to connect to new local wifi network using device setup. You can change Canvia to "Access point" mode through either (i) Mobile phone[ click "set AP" under settings] or (ii) Check the reset mechanism on Canvia device[click three times (within five seconds) the small square black press button hidden under a hole in the small cutout on the back of the Canvia device].




How do I clean Canvia device? How to remove dust on Canvia device?


You can use any soft clothes with mild cleaning agent or alcohal content to clean Canvia device or remove dust. Any cleaning agent that you can use for cleaning Laptop or TV should work fine.




Can I upload multiple personal images in a single effort? Is there a way to avoid one by one image upload on the Canvia device?


Yes, you can upload multiple images in a single effort on the Canvia device using desktop app. You can download current(v15) desktop app and tutorial on the setup website( https://www.canvia.art/desktop-setup-app). Please connect with support@canvia.art so that they can give you access to the latest(v18) Canvia desktop app.





 

Troubleshooting

My Canvia is stuck on a single image - what should I do?


If you have more than one queued item, check if playback has been paused: go to your Canvia web account (https://my.canvia.art), look to the bottom of the screen and in the web controller you might see a 'paused' symbol. Click this to 'play' and revert to playing back all items in the queue. Alternatively, it's possible the playback interval has been set to a high value (e.g. days) - go to your Canvia web account (https://my.canvia.art), look to the bottom of the screen and in the web controller click on the cog icon (Settings). Find the Playback Duration section and check what has been set.




What should I do if I see this error message on-screen: "Token expired or server error...please re-register"?


Try logging out and loggin back in the Canvia mobile app while you are connected to the same wifi network. This should refresh your authentication token and re-enable access. If you are still experiencing issues, reach out to support@canvia.art and we will help.




I need to change the Wi-Fi network used by Canvia


Before you can change the registered Wi-Fi network, you must first revert Canvia to 'AP mode'. You can do this (i)via the Canvia app (while still connected to the original Wi-Fi network) or (ii) by directly on the Canvia device. (i) Select 'Settings' from the app's main menu and scroll to the bottom of the Settings screen. Select 'Set AP'. In a few moments, you should see the following message appear on your Canvia's display: 'Device is in access point mode...' (ii) "You can press 3 times(or more) within 5sec a white press button (hidden inside the hole) that is just by the side of black button. You will need the front tip of a pen to press this hidden white press-button." You can now re-connect Canvia with the new Wi-Fi network in the usual way. See canvia.art/setup for registration instructions.





 
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2010 El Camino Real, Suite #1030, Santa Clara, California 95050, Ph: (510) 210-8234